Terms and conditions

Welcome to 2S Neon, the leading provider of handcrafted LED Neon Signs. By accessing and using our website, you agree to comply with the following terms and conditions. Please take the time to carefully read and understand them.
    1. Products:
        • Our LED Neon Signs are meticulously handcrafted at the time of order to ensure exceptional quality and attention to detail.
        • We offer a diverse range of pre-designed signs to choose from, covering various themes, styles, and sizes.
        • In addition to our pre-designed options, we provide the flexibility for full customization, allowing you to create a unique, personalized LED Neon Sign.
        • Custom orders may require additional processing time, and our customer support team will assist you throughout the design and production process.
    2. Returns and Refunds:
        • We are committed to providing you with products that meet and exceed your expectations. In the unlikely event that you receive a defective sign, please contact our customer support within [number of days] days of delivery.
        • Our Returns and Refunds Policy outlines the steps to initiate a return and request a refund for defective products.
        • Please note that returns and refunds are only applicable to defective products and are subject to inspection and verification by our team.
        • Customized signs, including those with personalized text or graphics, are not eligible for returns or refunds unless deemed defective.
    3. Account Creation:
        • To enhance your shopping experience, we offer the option to create a personal account on our website.
        • By creating an account, you gain access to convenient features such as order tracking, order history, and personalized recommendations.
        • Rest assured that we handle all personal information in accordance with our Privacy Policy, ensuring the security and confidentiality of your data.
    4. Handmade Variations:
        • Each LED Neon Sign we create is a unique work of art, meticulously handmade by skilled artisans.
        • As a result of the handcrafted nature of our products, minor variations in color, size, and design may occur. These variations contribute to the individuality and charm of each sign, making it a truly special piece.
        • The images displayed on our website are for illustrative purposes only, and the actual product may differ slightly in appearance.
    5. Copyright and Intellectual Property:
        • All content, including images, text, logos, and graphics, displayed on our website is protected by copyright laws and other intellectual property rights.
        • Any unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.
        • You may not modify, adapt, or create derivative works based on our content without prior written consent.
If you have any questions, concerns, or require further clarification regarding our terms and conditions, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure your experience with 2S Neon is nothing short of exceptional.

Mobile Terms of Service

Last updated: July 10, 2023 The 2S Neon mobile message service (the “Service”) is operated by 2S Neon (“2S Neon”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to 2S Neon’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of 2S Neon through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with 2S Neon. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to +18338998229 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other 2S Neon mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +18338998229 or email eddie@2sneon.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.